Complaints
Complaints procedure
Your satisfaction is our top priority
At CleanPharma, we do everything we can to provide you with the best service and products. However, it can always happen that something doesn't go exactly as planned. We understand that this can be frustrating, and therefore we take your complaint very seriously.
We are here for you
Do you have a complaint or are you dissatisfied with something? We'd love to hear from you! Your feedback helps us improve our service and prevent future problems. We recommend that you first report any complaints to us by emailing info@cleanpharma.nl .
Our team carefully reviews every complaint and aims to respond within two business days . We will do our utmost to work with you to find a suitable solution that is acceptable to both parties.
What can you expect from us?
- A quick and personal response to your complaint
- A listening ear and understanding of your situation
- Honest and transparent communication
- A constructive search for a solution
External mediation
If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .
We certainly hope it doesn't have to get to this point and that we can find a good solution together. Your satisfaction is important to us!
